The work order is the whole platform
Field Services Network connects the companies that need on-site technical work done with the contractors who do it. Everything on the platform is organised around one object: the work order.
A marketplace built for on-site technical work
Field service is work that has to happen somewhere: a till that needs replacing, a network that needs cabling, a camera that needs mounting. The company that needs the work done and the technician who can do it are often strangers, and the details of the job matter more than any job title.
FSN gives both sides one place to agree those details. A client describes the job in a work order. A contractor reads it, decides whether it fits, and answers. When the client accepts, the work is assigned, carried out, checked and paid for, all against the same record.
Because everything hangs off the work order, nobody has to reconstruct what was agreed. The scope, the schedule, the pay and the approvals are all in one place, visible to the two people who need them.
Scope before price
A work order states what the job is, what has to be delivered and when, before anyone talks about money. A contractor who requests it accepts the advertised pay; a contractor who wants different terms makes a counter-offer. The two are separate conversations on purpose.
Approval before payment
Hours and devices are approved by the client before an invoice exists. The invoice is raised from what was approved, so the amount is never a surprise to either side.
One account, one role
A client posts work. A contractor takes it. Each sees the screens and the agreement that belong to their role, and never the other side's.
How a work order moves
If you need work done
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Describe the jobWrite the work scope, add the tasks and requirements, set the schedule and choose how the work is paid.
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Choose who does itContractors answer with a request at the advertised pay, or a counter-offer. You decide who is assigned.
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Follow the visitThe contractor confirms attendance and records the tasks as the work is done.
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Approve, then payYou approve the completed work, and the invoice is raised from what you approved.
If you do the work
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Set up your profileRecord your skills and where you work. They decide which work orders you are shown.
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Read before you commitEach work order shows the scope, the tasks, the schedule and the pay before you answer.
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Answer on your termsAccept the advertised pay with a request, or propose different pay with a counter-offer.
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Do the work, get paidOnce assigned you see the full address. Record the work, and you are paid from what the client approves.
What FSN checks, and what it does not
Trust on a marketplace starts with being clear about what has been checked. FSN checks two things, and says so plainly.
FSN checks
- Every account confirms its email address.
- Every account confirms its phone number before it can take work.
FSN does not check
- FSN does not verify a contractor's skills, background, licences or identity.
- A client decides who is right for a job, using what the contractor records on their profile.
